Refund & Return Policy

Return & Refund Policy

At Sarraf Jewel, we prioritize your satisfaction. If you are not completely happy with your purchase, you can return your item within 10-15 days of receiving it. Once the item is returned and inspected, we will process a full refund.

Eligibility for Returns:

- Items must be unused, in the original packaging, and in the same condition as when received.
- Custom-made or personalized items are not eligible for return.
- To initiate a return, please contact our customer support at sarrafjewel@gmail.com for further instructions.

Refund Process:

- Refunds will be processed within 5 working days of receiving and inspecting the returned product.
- Shipping costs for returns are the responsibility of the customer, except in cases of damaged or defective items.
- Refunds will be issued to the original payment method.

Exceptions:

- If the item was damaged or defective upon arrival, please contact us immediately with photos, and we will arrange a replacement or refund at no extra cost.

For any assistance, feel free to reach out to our team at sarrafjewel@gmail.com